Guess Buick Ford GMC is seeking a BDC Representative to join our team. We are looking for individuals who are outgoing, confident, self-starters who are able to multi-task in a busy call center environment.
Primary Responsibilities and Requirements:
Handling of incoming and outgoing phone calls and emails.
Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
Answer customer internet inquires by both email and phone.
Schedule sales and service appointments and reschedule no show customers.
Contact customers based on current marketing incentives.
Follow up with existing and potential customers to generate leads and close sales.
Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
Following up in a manner that results in the customer visiting the dealership.
Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.
Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Primary Responsibilities and Requirements
Excellent computer skills required.
Knowledgeable to call center environment.
Automotive experience helpful but not required.
Organization skills required.
Able to communicate persuasively with customers to set appointments.