Mike and Kate:
I just want to personally thank you for all your "extra" efforts in correcting a couple of complaints about my new car recently purchased at Guess Ford.
The service department not only replaced a couple of front tires, but also a heater core which was causing an odor when the fan was turned on. During the time my car was in the garage, you also graciously provided me with "wheels" to travel.
On a trip to Michigan this pack weekend, the car got an actual 40 miles per gallon and an average of 45.2 mpg. Incredible!
Again, I would like to thank Kate Poole, Danny and Shelly in service and Shelly for providing me with another car.
This is the only dealership that I have ever visited that made me feel at home. Everyone was very friendly and was willing to help me. I did not feel pressured into making a decision about my purchase and my salesman took the time to go over every aspect of it with me. After my purchase I was even taken to meet the service department so that if I ever needed them I would be able to put a service advisor's face with their name. For the first time in my car buying experience, I felt as if someone truly cared.
This was the first my husband and ever bought a brand new vehicle-our salesperson was very good and tried to accommodate our wishes-very happy with salesperson and finance person. I would buy another vehicle from guess motors-enjoyed our experience working with dealership-thank you for the excellent service.
Great people with great service...
Highly recommend guess ford!! This is my third expedition I love it!! I have 3 kids in sports and it is so convenient! Guess ford made it easy there was no pressure they always did what they said they were going to do very pleasant! It was worth the 45 min drive!!
Berlin Center, Ohio
Great job as usual keep up the good work.
Completely satisfied. Ray Furgiuele was exceptional. No haggle, no hassle...straight forward sales experience.
* All the Guess Motors employees were very friendly. The Salesman that we had; Ray Furgiuele; was very kind and extremely helpful and courteous. He answered all our questions and concerns about the 2014 Ford F150 that we were going to purchase. When we went to pick up the truck Ray went over everything with us and answered any other questions we had. We give Ray an "Excellent" rating. We will highly recommend Guess Motors to all our family and friends.
* Good service....relaxing room to wait in.......always can count on reliable work done.
Very knowledgeable, friendly, and personable.
Kate Poole was absolutely wonderful. I couldn't ask for anything more from her!!! She went above and beyond my expectations.
Wonderful experience, very easy, quick and most importantly honest. Definitely sold me on future ford vehicles.
Excellent! Best buying experience I have ever had! No pressure to make a decision and he helped decide the best finance option.
The waiting area was full when we first arrived. Later we got comfortable seats. This tells me that the service area is busy and does an excellent job with people's cars. Over all, an excellent experience. Thank you.
Katy, salesperson was very helpful and knowledgeable. Courteous and professional.
Over all very good. Mike was fast getting me the car treated me like a king. (Good job Mike)
Martins Ferry, OH
My salesman helped me probably more than he should have lol. Im a very picky consumer and i rarely like ANY SALESMAN but James Baker has changed the way i view salesman and its nice to know there are people like him in this world that do what they say and are fluent in products they sell. I will always buy my vehicles for now on from Mr. Baker.
17 Years ago we purchased a teal blue pickup and was very pleased with the performance of the pickup. We have recommended Guess Motors Dealership for 17 years.
Trust is the reason I bought my new ford from Guess. This is the 6th vehicle, new and used that I have bought. James Baker has been like a friend to my wife and I.
If I had the option, I would rate Guess Motors as the best dealership ever.
New London, OH
What a great experience. I despise buying a new car because of the hassle and double talk. This was nothing that I have previously experienced.
I was in a Dodge dealership a week earlier and it was difficult for me to say the least. I did not feel pressured into buying a car and I received the exact car I asked for.
I WAS VERY SATISFIED WITH THE HELP AND KNOWLEDGE OF MR. JAMES BAKER. JAMES WAS ABLE TO HELP ME CHOOSE THE RIGHT EQUIPMENT THAT I NEEDED, FOR THE WAY I USE A TRUCK. MY WHOLE EXPERIENCE AT GUESS MOTORS WAS WORTH THE 45min. TRAVEL TIME . THANKS TO EVERYBODY AT GUESS, AND THE FORD MOTOR COMPANY.
We have been a loyal Guess customer for many years and will continue to be.
Absolutely great. James Baker was very upfront and forthright, no funny business. Cost numbers laid out clearly and understandably.
No need to haggle. I felt respected and well treated. Highly recommend to anyone. Will go to him there again.
I could not expect a better service experience.
I would like to thank you for all the contact you have had with me since I bought my Explorer. This is the first time I've had a dealer/salesman take that much interest after the fact.
I thought you might like to know what really brought me to Guess in the first place. I started looking for a car from a dealer that advertised that they could finance anyone. I knew I would need that. When I checked web sites, Guess's was the only one that offered that chat popup with what appeared to be a real person on the other end. I don't know if he was real, or a good program, but it was really nice to get the personal touch when I was an unknown.
I'm just saying, I'm very comfortable with technology, and tend to look to it for solutions. I'm sure there are many others who do the same. I think your web site directs more business to you than, say Whiteside's or A & B's does for them.
Hi Kate, Just wanted to let you know about my service visit. Besides hating to be without my new-to-me vehicle, the whole thing was a very positive experience with the staff at Guess, yourself included. I was able to get the Jeep in on Friday, and they had a car ready for me so I could leave it there over the weekend. Apparently the Service Dept was very shorthanded on Monday, but Tuesday morning Ronnie called and said that everything was fine and that the Jeep was operating properly in regard to the 4-wheel drive. Apparently after checking with a Jeep dealer, it was determined that with the Command-Trac system in my Jeep Liberty that the lights, etc were actually functioning as they should. So the visit did not cost me anything other than the gas to and from Carrollton, and everyone that I dealt with was helpful and friendly. Thanks so much for your follow-up, and this confirms that I made the right choice coming to Guess. Give everyone my regards!
I find them very professional and very eager to satisfy their customers. They have always tried to service my vehicle as soon as possible depending on my schedule. They make you feel that you are important to them. They explain things to me ahead of time.
They are the best dealership I have ever dealt with.
Always very friendly, and very informative on what they have done. couldn't ask for any better service. I would purchase a car from them again.
James Baker our sales rep was very nice and knowledgable on the vehicle and tried to find us a 2012 terrain with all my features already made. When he couldn't it was no trouble to order one. I tried first at Team GMC in Wintersville,OH, which is closer, but i got no return call or interest in me buying a vehicle from them. Guess Motors was 55 min. drive from my house but was a very good decision to go and buy my 2012 Terrain from them. I give them 5 stars!!!!!!!!!!
This was our first experience with Guess Motors and will honestly say it will not be our last. Shopping there was a pleasure and we will do so again in the future. Would also say that Guess Motors has one of the best websites I have ever used when vehicle shopping.
The service was outstanding... Highly recommend James Baker and Dustin Shockey as my sales consultants. They were both very professional and efficient with my purchase.. James was very thorough with the information of my vehicle upon delivery... My overall experience was great.. Thank you
My salesman at Guess was James and I feel he did an excellent job and went above and beyond on what needed to be done to help find me a new vehicle. Thank You James!!
I was totally satisfied with my experience with Guess Motors and I have already recommended them to several of my friends.
West Layfayette, Ohio
This is my second new GMC Truck that I purchased from Guess Motors. Guess Motors are great people to deal with always treated my wife & I great.I recommend Guess Motors to everyone
Just wanted to say Thank You soooooo much for making this buying experience sooooooo much better than the last one. I'm still in shock that I have a new ford sitting in my garage. We absolutely love it. I didn't even get to drive it until this morning?lol. You definitely made this an easy and fun experience for the both of us. I will make sure I leave an outstanding review for you when I get the survey. Thanks again and Merry Christmas ?
Excellent people to deal with, very freindly and helpful without high pressure sales.
James went out of his way to find me a Truck in the color and options I wanted, Very good Sales Rep.
James Baker was excellent and the Dealership was very friendly and helpful
Always willing to help the customer with there auto problems and keep you up dated on whats going on with your vehicle.
Tiffany A Albrecht
I went to a closer ford dealership first and didn't feel treated well. James Baker at Guess Ford was outstanding from start to finish. I felt I was treated with respect and courtesy. no "slick talk sales pitch stuff". Felt price was very fair. One of the best car buying experiences i've had. and i enjoy buying a car or truck!! Thank you.
Friendliness of employees Since I was getting new tires I asked for a four wheel alignment. After checking the alinement it was found that the car did not need this service . I was impressed with the fact that they were completely honest with me when , strictly speaking , they would not have had to be . This saved me money and I appreciated it . Honesty such as this means a lot in the world today and to me personally.
I went in looking for a specific make, model, color and with the options I wanted, Dan was excellent in looking up what I wanted and getting it. I would go back again if I needed another car
Truly unbelievable service and sales!!! Other Ford Dealerships "dropped the ball" and were in no comparison to the overall satisfaction of James Baker and the Guess Motors dealership. Have already made referrals to Guess Motors. Ford should be very happy to have Guess Motors and their staff in their "corner".
I was very please with my salesperson, Ray F and was glad I could purchase in my own town. Pricing was where I needed it to be and found a satisfactory product on the lot. They of course told me their service department is good, I hope to find that to be the case. That will be the icing on the cake
Kate Poole was AWESOME!!! Very happy with the Fiesta and the dealership
Kate Poole was very professional and knowledgeable on the Explorer. We had to order our Explorer for the items my wife wanted and she kept us up to date weekly. Guess Ford is lucky to have Kate as a sales person. We will deal with Guess Ford in the future they treat you with respect and don't pressure you. Will recommend Guess Ford to everyone I know.
East Liverpool, Ohio
Ford really did their homework for the 013 Escape. This car is so good, I might buy another one for the wife. Everything works great. I have known the Guess family for many years and have a very positive opinion of their dealership.
I really enjoyed the buying experience with Guess Ford. There was no pressure to buy and the salesman worked very hard to find the car I was looking for.
All the employees at Guess Motors are very professional and have been a pleasure to work with.
Mercy Medical Center
I have been working with local dealers in the area in which I live, and I did not feel comfortable with any of them. I made one call to Guess and within 10 minutes felt better about my decision. The whole team, Scott, Dustin and Junior all made me feel at ease and did a great job of working to explain every aspect about the car and the buying process to me. Marietta, Ohio
Bonnie and I are always treated with kindness and respect. We trust that the services will be top of the line. Thank you for your professional care.
I'm very pleased with my sales experience and look forward to continuing to do business with Guess Ford Inc.
The service people were nice and friendly. I was answered quickly about anything I asked.
Good quick, professional, no hassle, courteous, honest-straight to the point and ready to assist. I went just to look and ended up buying. The sales person was interested in making the sale, but didn't get too pushy.We do love our Fusion!
I have known three generations of the Guess family and have always found them to be honest and trustworthy. I would recommend them to any of my friends for a car purchase or service and I was a GM dealer myself.
Well there really is nothing i can think of to improve. the service and courtesy is by far the best i have ever received hands down.
The service that I received from Ray was absolutely wonderful. He covered everything for me. I didn't feel the need to ask any questions afterwards. He was very courteous also, while we were test driving the vehicle. I felt very comfortable.
This will be my second vehicle from Guess Motors. My experience has been great. Im glad I have Dan Marvin as my salesperson. He is such a great person. You have some really nice people working for you. Shelly in the payment department over the years has become one of favorites. She too is such a wonderful person. Last but not least Dustin in finance department. I don't know what I would have done without him. It has been my pleasure as well working with him. He wonderful on the inside and out. I definitely give Guess Motors thumbs up. God Bless This Dealer!!!-
The whole sales and service departments are amazing and extremely professional!
Everyone is friendly and easy to work with. I am a hand shake person and everyone greets you with a smile and hand shake
Mr Guess and all - I wanted to take a second to let you know it has been a great experience dealing with Guess Motors. I purchased a used car from you which I found on-line. First of all, the information regarding the car was accurate and represented the vehicle perfectly. Second, dealing with James Baker was great - he returned phone calls, returned emails, answered all questions and did everything he said he would. It was a simple choice to purchase the car. The car had a few mechanical problems that took some time to figure out - and needed 2 trips to your dealership to complete repairs. Scheduling and working with Ron James was another great experience. He made it easy to schedule to bring the car in, easy to pick-up and coordinate a loaner car, and was the type of guy that you want to work with. He took the time to listen and to communicate to the techs the needed details to figure out what the problem was with the car. Both James & Rob were proactive and called me to deliver status or coordinate efforts, instead of me having to call them. When I did call they were always available. Both were very flexible and understood the challenge of bringing the car in from the distance involved (Akron area 1.25 hr ride one way) and extended extreme courtesy in that matter. It was an unexpected pleasure - and I will certainly look to Guess as I look for vehicles in the future.
I am a GMAC Retiree and have been in all the GM dealerships in a 9 county area and from top to bottom this Dealer is "#1"
DEAR MR GUESS, I WOULD LIKE TO TAKE THIS TIME TO THANK YOU MR BAKER FOR BELIEVING IN MY SON AND GIVING HIM A CAR TO START A JOB IN WHEELING AND WITHOUT A CAR HE WOULDN'T HAVE BEEN ABLE TO WORK AT A JOB THAT HE WENT TO COLLEGE FOR. SO ONCE AGAIN THANK YOU AND GOD BLESS ALL OF YOU. PS I'LL SPREAD THE WORD ABOUT GUESS MOTORS AND HOW GREAT THE PEOPLE ARE THERE. MY NEXT CAR WILL BE FROM THERE. SORRY I DIDN'T COME THERE BEFORE.
BOTH MIKE GUESS AND MIKE GLEICH BOTH WENT BEYOND MY EXPECTATIONS TO FIND ME THE NEW VEHICLE. THIS 2002 TRUCK IS THE FINEST EXAMPLE OF A NEW TRUCK THAT I HAVE EVER OWNED & I OWNED A BUNCH
Buy Guess Testimonial
Mike Gleich, Just a note to say how much we enjoy our nerw car!! It runs great, as we've been to Columbus several times and it haulks everything we need. We've brought grandchildren, baby car seat, luggage, etc. home. Thanks for thinking of us and we appreciate your help. The calendar picture turned out great! You do excellent work!
Dave & Edwina McElwain
I DRIVE AN HOUR BECAUSE THIS IS ONE OF THE FEW DEALERSHIPS THAT DOESN'T TREAT YOU AS IF YOUR A DUMB BLOND. I LOVE MY CAR.
The staff at Guess was extremely friendly and helpful. James Baker was our salesperson. He was wonderful. He made my first brand new car a special experience. He answered all my questions. Very pleasant. I absolutely love my 2000 Pontiac Grand Prix!!!!!!!!!
CAN NOT SAY ENOUGH REGARDING THE WAY THE PERSONNEL IN THIS ORGANIZATION DOES BUSINESS. VERY PROFESSIONAL.
Just wanted to let you know I love the Bonnie! Not a single problem on the way home(as I am sure you ascertained from your knowledge of the car...everything works great! It was a pleasure to work with your dealership and I appreciate everything you did to get the deal thru for me! Thanks!
Dear Mr. Guess, I visited the Guess Ford Garage today for my routine oil change and tire rotation on my 2005 Ford Taurus car. I am very pleased with the service and care for my car. I am especially pleased with what seems to be several new services for customers there. First, after the work was completed, I had the complete service bill reviewed by Robert Wirkner. He explained what the technician did to examine my car and provide a routine inspection of the car. He reviewed the Multi-Point Inspection Card so I knew the status of my battery, the condition of my tires, and the outcome of the break-check. I drive daily to see patients in my job in home care. Safe functioning of my car is essential. He then reviewed the charges for the service so I understood these. Second, Mr Wirkner asked if I wanted to have a car wash. I was so pleased. I said YES and sat only a few moments until the car was washed and parked safely so I could pull out of the garage SAFELY. I support having this review of service-bill and especially for the car wash option. Thank you for employing young people in this work. I support employment of our youth here in Carrollton. I did tip the boy and appreciate his work. I drove away with a safely functioning clean car. Thank you for offering these services here in Carrollton. I think my car was in better condition and cleaner after I left the Guess Ford Garage today. I encourage you to continue these quality services.
Deborah D Lumley,
Ja, I just wanted to say thank-you again for all you did for me. The car is great and I've only gotten gas once! I still can't believe it. Your help meant everything to me! Take cars and god bless. 4/2/08
Robb & Guess, Thank you so much for helping to unlock my car. You kindness is greatly appriciated! You have a wonderful company!
To The Guess Family, I would like to take this time to personally thank you for a wonderful and painless experience we had on the purchase of our vehicle. You at Guess Motors have gained my confidence and respect. In all of my past years of purchasing vehicles, it has been one delay after another. However that did happen with the "family" at Guess. You made me feel welcome and special..for that, I thank you! I will be back and will some of my family and friends! Keep up the special touch!
Louann Pizzuto-Hill, Jeffery Hill
A simple thank you is not enough to express our sincere gratitude to Dustin, Jim and the financial team at Guess Motors for making a dream come true for my husband (and a very happy wife!) Due to your diligence in finding a loan that exceeded my expectations, not to mention customer service that was courteous, friendly, and so very helpful - I can say that Guess Motors is truly a team of honest, hardworking employees and have much to be proud of for making your company as successful as it is. I can promise you that you will have customers for life and we will be sure to send anyone in need of a vehicle your way because I have nothing but the best compliments for the service you have provided. Again thank you to all involved in this successful transaction. We could not beat your price, warranty, service and expertise at any other dealership. Again a very heartfelt thanks.
We made it home safe and sound to Maryland and thoroughly enjoyed the drive in the new car, and especially since we took a different route and bypassed Pittsburgh! We both just love the car, which is now tucked away safely in the garage. I wanted to say thank you again to you and the rest of the staff at Guess for a very pleasant and smooth sales transaction. My husband and I were extremely pleased and felt it was the smoothest car purchase we've ever made.
Ray, Thank you very much for making my Ford Edge purchase so easy! I appreciate it very much. I'm very happy with the car & am glad I bought off Guess Motors! Thanks Again!
Natrona Heights, PA
Morning Ray. I love my Escape!! Thank you so much for helping me get it. I enjoyed meeting you, the service was excellent. I appreciate your patience with me, I don't buy many new vehicles but you made it easy! I will recommend you to my friends when they are looking for a vehicle. Thanks again?take care.
Hello Kate, I just wanted to say thank you so very much for all the patience and assistance you afforded my brother and me. Although I was initially disappointed that the vehicle I had come for had been sold, you helped make it matter not one iota with your willingness and graceful humor. I believe things happen for a reason and I just wasn't supposed to have that car and as to the Jeep I bought?I just love the thing to death! I am very comfortable driving it and I think it's just me..you know, unpretentious and with a darn good sense of humor. I also want to thank Gary Ray. He went the extra mile for me and I sure do appreciate it. His is most often a thankless job, but a very important one and I am most certainly happy very happy he does it so well. I am going to tell each of my friends that if they want to be treated right, they need to visit you.
I just wanted to thank you and the staff at Guess Motors for a great experience. Typically purchasing a car is an uncomfortable, and at times, contentious experience. That was not the case here. Not only did you help me purchase a car that I LOVE at a great price, but you made my wife and I always feel comfortable and appreciated. Even Gary Ray, unlike many finance managers, was friendly, engaging and not aggressive. Thanks for your time and help. I will defiantly recommend you and Guess Motors/ Guess Showroom to my friends and family whenever they are looking for a new or used car.
Ray, Your customer service is wonderful, which is hard to find these days! My Ford Edge is doing great, & and I don't have a single complaint. My fiancée and I have already made up our mind that all of our future car purchases will be at Guess Motors. I have let friends and family know what a great car dealership it is & how fabulous your customer service is!
Just a comment about your Dealership.I have bought 2 cars off of Jay. I just wanted to let you know that I have been totally happy with your dealership. From the buying , to the finance man and to the delivery. I have had my car service several times and I am totally happy with the service Dept. James , Danny,and Terry are great. They keep you totally informed on the progress of your repairs and are very helpful .I have dealt with several GM service Dept.and believe me I would rate those guys with 5 STARS. Thank You and would you please forward this e-mail to the proper people and send a copy to the service dept.
This is the only dealership that I have ever visited that made me feel at
home. Everyone was very friendly and was willing to help me. I did not feel
pressured into making a decision about my purchase and my salesman took the
time to go over every aspect of it with me. After my purchase I was even
taken to meet the service department so that if I ever needed them I would
be able to put a service advisor's face with their name. For the first time
in my car buying experience, I felt as if someone truly cared.
This was the first my husband and ever bought a brand new vehicle-our
salesperson was very good and tried to accommodate our wishes-very happy
with salesperson and finance person. I would buy another vehicle from guess
motors-enjoyed our experience working with dealership-thank you for the
Great people with great service.
Highly recommend guess ford!! This is my third expedition I love it!! I have
3 kids in sports and it is so convenient! Guess ford made it easy there was
no pressure they always did what they said they were going to do very
pleasant! It was worth the 45 min drive!!
Berlin Center, OH
Great job as usual keep up the good work
Completely satisfied. Ray Furgiuele was exceptional. No haggle, no
hassle...straight forward sales experience.
All the Guess Motors employees were very friendly. The Salesman that
we had; Ray Furgiuele; was very kind and extremely helpful and courteous. He
answered all our questions and concerns about the 2014 Ford F150 that we
were going to purchase. When we went to pick up the truck Ray went over
everything with us and answered any other questions we had. We give Ray an
"Excellent" rating. We will highly recommend Guess Motors to all our family
Good service....relaxing room to wait in.......always can count on
reliable work done.
Very knowledgeable, friendly, and personable.
Kate Poole was absolutely wonderful. I couldn't ask for anything more from
her!!! She went above and beyond my expectations.